Q1: Does the product support customization?
A: Yes, we accept OEM orders and can provide custom logos and packaging based on your specific requirements.
Q2: What is the lead time for production?
A: For in-stock items, delivery takes 3-7 days. Regular custom orders typically require 20-45 days depending on the quantity.
Q3: What are the available payment terms?
A: We accept multiple payment methods including TT, LC, and Trade Assurance. Please consult our team for specific needs.
Q4: How long will it take to receive my order?
A: Shipping by Air/Express takes approximately 7-10 days. Sea freight usually takes 15-45 days depending on the destination port.
Q5: How do you handle quality control?
A: We have a professional quality department to ensure 100% resolution of any quality concerns before and after sales.
Q6: Can I request samples before placing a bulk order?
A: Yes, samples are available. While sample fees and freight are charged initially, discounts may be applied to the subsequent bulk order.