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FAQ
Can you provide other products besides umbrellas?
Yes, we offer a wide range of outdoor products, including furniture, barbecues, heaters, covers, canopies, umbrella bases and fabrics.
Do you offer OEM or ODM services?
Yes, we provide OEM services with custom logos and offer ODM services for exclusive sales opportunities.
What are the sampling and delivery times for bulk orders?
Sampling takes 3-7 days, and bulk orders are delivered within 25-45 days.
What are your payment terms?
Online orders are processed through trade assurance, while offline orders require a 30% deposit and the remaining payment upon bill of lading presentation. Irrevocable letter of credit is also accepted.
Can we mix different products in one container?
Yes, we accept mixed product shipments in a container.
What if we receive damaged products or experience issues?
We provide free accessories and replacement videos to resolve any issues.
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