Frequently Asked Questions
? Q1: Are you a factory or a trading company?
We are a combination of both, focused on manufacturing material handling products such as lift tables, pallet trucks, and lifting platforms for over 35 years.
? Q2: Can you provide customized products?
Yes, we can provide customized products according to your requirements. Both OEM and ODM are acceptable.
? Q3: How do you control your quality?
We use high-quality steel, standardized production with traceable ID cards, 100% finished product testing before shipping, and ISO9001 certified management.
? Q4: How long is the warranty on your products?
We provide a 12-month warranty for all our products, excluding wear parts such as wheels, tires, or hydraulic oil.
? Q5: What is the lead time for production?
Usually around 10-15 days after payment is received, and approximately 30 days during peak holiday seasons.
? Q6: What payment terms do you accept?
We generally accept T/T or L/C. For other methods, please contact our sales team.